Digital Advisor

About the role

The Digital Advisor is a sales professional responsible for driving revenue growth, customer expansion, and retention across GVTC’s residential customer base. The role serves as the customer’s trusted guide to the connected home — internet, smart security, mobile, voice, and video — using the Trusted Advisor selling methodology and the Digital Harmony framework to identify needs, design tailored solutions and earn the long-term relationship.

Responsibilities

• Drive revenue growth, customer expansion, and retention across GVTC’s residential customer base.
• Serve as the customer’s trusted guide to the connected home, identifying needs, designing tailored solutions, and earning long-term relationships.
• Active across three sales channels: inbound (customer-initiated calls, email, walk-in), outbound (proactive customer expansion, retention, and prospect outreach), and door-to-door (targeted residential acquisition in priority subdivisions).
• Accountable for individual revenue, attach, and retention performance, not for call volume or talk-time metrics alone.
• Lead the customer conversation, recommend confidently, and earn business through expertise and trust, not by waiting for orders or transferring difficult conversations elsewhere.

Requirements

• High school diploma or equivalent.
• Experience in a sales or customer service role preferred.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Experience in a sales or customer service role preferred.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Skills

• Trusted Advisor selling methodology.
• Digital Harmony framework.
• Customer service and problem-solving skills.
• Ability to build long-term relationships with customers.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Bonus program opportunity.
• Company matching of 8% on 401(k) contributions.
• Paid time off.
• Recognition and reward programs.

Pay

Competitive compensation and benefits package including medical, dental, vision, life insurance, bonus program opportunity, company matching of 8% on 401(k) contributions, paid time off, recognition and reward programs.

Schedule

Hybrid work schedule.