Digital Accessibility Analyst

This role focuses on evaluating and improving the accessibility of web and mobile digital products to ensure they comply with recognised standards and provide an inclusive experience for all users. You will carry out accessibility audits, support remediation efforts, and collaborate closely with designers, developers, and product owners to embed accessibility into digital solutions using Agile methodologies. The position is fully remote, with regular weekday hours, and requires residence within reasonable travel distance of Chattanooga, Tennessee.

Responsibilities

• Evaluate web and mobile digital products for adherence to accessibility best practices and WCAG guidelines.
• Support remediation efforts by collaborating with design, development, and product teams to resolve identified accessibility issues.
• Conduct ongoing accessibility testing using both manual and automated processes to verify compliance and effectiveness of solutions.
• Develop clear user stories and acceptance criteria that capture accessibility requirements within Agile delivery frameworks.
• Provide practical recommendations to designers, developers, and product owners to promote an inclusive and accessible digital experience.
• Maintain advanced and up-to-date knowledge of current WCAG guidelines and use this expertise to inform design and development decisions.
• Perform detailed accessibility audits on new and existing web and mobile properties and present findings to leadership and key stakeholders.
• Use common assistive technologies such as VoiceOver, NVDA, and screen magnifiers to validate that accessibility solutions are effective for real users.
• Offer accessibility guidance across UX/UI design, front-end development, and quality assurance testing for digital products.
• Communicate audit results, risks, and recommended actions clearly and professionally to both technical and non-technical audiences.
• Work independently or as part of a multidisciplinary team, sharing responsibility and accountability for accessibility outcomes.
• Manage multiple accessibility projects and tasks simultaneously while maintaining organised documentation and tracking progress.

Requirements

• Bachelor’s degree or equivalent work experience in a corporate environment; equivalent experience is defined as 4 years of professional work in a corporate setting.
• At least 2 years of experience working in the field of digital experience design, UX research, or usability.
• Strong understanding of digital accessibility principles and practical application of WCAG guidelines.
• Ability to work independently with minimal supervision while also functioning effectively within a team environment.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Excellent oral and written communication skills, with the ability to present complex accessibility concepts clearly.
• Strong interpersonal skills, with the ability to build effective working relationships across design, development, and product teams.
• Strong organisational skills, including the ability to handle multiple projects and priorities simultaneously.
• Experience using common assistive technologies such as VoiceOver, NVDA, and screen magnifiers for testing digital accessibility.
• Demonstrated ability to create user stories and acceptance criteria that incorporate accessibility requirements in Agile environments.

Skills

• Experience conducting accessibility audits for web and mobile applications and reporting findings to stakeholders.
• Experience in customer service within digital or technology-led environments, enabling empathetic consideration of user needs.
• Exposure to medical or healthcare-related digital products or services, with an understanding of user diversity and regulatory considerations.
• Ability to provide accessibility guidance across UX/UI design, development, and testing phases.
• Comfort presenting to leadership and cross-functional teams and explaining the impact of accessibility on user experience and business outcomes.
• Proven track record of being a collaborative team player who shares responsibility, roles, and accountability.
• Capability to adapt to evolving accessibility standards and best practices and incorporate them into everyday work.

About the role

You will join a culture that values inclusive design, user-centred thinking, and continuous improvement, giving you the opportunity to make a meaningful impact on how people experience digital products. The role offers the flexibility of working from home with stable weekday hours, supporting a healthy work–life balance. You will collaborate with cross-functional teams, gain exposure to a variety of digital initiatives, and develop your expertise in accessibility within a supportive and professional environment.

This is a remote, work-from-home contract position based out of Chattanooga, TN, with standard hours of Monday to Friday, 8:00 a.m. to 5:00 p.m. You will primarily work with web and mobile digital products, applying WCAG guidelines and using assistive technologies such as VoiceOver, NVDA, and screen magnifiers for testing. Collaboration takes place via typical corporate tools and Microsoft Office applications.

Pay

The pay range for this position is $46.89 per hour. Individual compensation offered within this range will depend on factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)