Dietetic Technician (UAMS Health Benton/Bryant)

Type: Regular
Institution: University of Arkansas for Medical Sciences (UAMS)

About the role

The Dietetic Technician is responsible for daily routines and functions to ensure all patients receive meals in a timely fashion that meet Physician orders and patient preferences. The Dietetic Technician Level I assists in planning and implementing nutritional programs and services in the hospital.

Responsibilities

• Assist patients and ensure meals and nourishments comply with current diet orders and food allergens.
• Proactively seek food orders for patients who did not call the call center, including those with difficulties speaking, hearing, or seeing, or those needing language assistance.
• Take food orders accurately at the bedside using iPads, ensuring selections meet diet orders, allergies, and patient preferences.
• Update and record patient information from the electronic medical record, correct menu choices, and alert supervisors to any issues.
• Serve trays in a timely manner according to departmental policies and procedures, using two patient identifiers for accuracy.
• Assess and troubleshoot issues at the point of service that may impact patient satisfaction and respond to patient requests by communicating with appropriate staff.
• Retrieve trays from assigned patient units after meals.
• Prepare beverages following thickened liquid policies when required.
• Stock coolers, freezers, and dry storage items in the patient food area, ensuring FIFO, proper temperatures, and labeling standards.
• Follow cleaning checklists and maintain a clean, organized work area.
• Greet customers courteously, identify yourself by name and department, maintain eye contact, and offer assistance.
• Serve as a role model by exhibiting initiative, flexibility, and a focus on customer service; cross-train and assist others as needed.
• Demonstrate integrity, compassion, respect, and a positive attitude to coworkers, patients, visitors, and UAMS staff regardless of differences.
• Complete other duties as assigned by management.

Requirements

• High School diploma or GED.
• 2 years of experience in customer service.
• Ability to work during inclement weather.
• Ability to work rotating weekends and holidays.

Preferred Qualifications

• Experience in a food service or patient care setting.

Physical Requirements

• Stand: Continuously
• Sit: Never
• Walk: Frequently
• Bend, crawl, crouch, kneel, stoop, or reach overhead: Frequently
• Lift and carry weight: 26 - 50 lbs
• Push and pull weight: 26 - 50 lbs
• Use hands to touch, handle, or feel: Continuously
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Occasionally
• Read, concentrate, think analytically: Continuously

Work Environment

• Physical Environment: Inside medical environment
• Noise Level: Loud
• Hazards: Chemicals, electrical, fumes/gases/odors, heavy machinery

Benefits

• Health: Medical, dental, and vision plans available for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement: Up to 10% matched contribution from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using UAMS pharmacy.