Dietary Clerk - PRN

About the role

The Dietary Clerk position is available on a PRN basis at Houston Methodist The Woodlands Hospital. This role supports the hospital's dietary services, interacting with patients, family members, and nursing staff to ensure proper meal orders and patient care.

Responsibilities

• Explains procedure for ordering of meals to all patients.
• Communicates with unit and on-call Dietitian to clarify discrepancies in diet orders and ensure patient needs are met.
• Communicates pertinent information to ensure proper handling and timely processing of information.
• Assists with incoming calls, entering census for trays, and dispatching received messages.
• Navigates and confirms patient’s diet orders and notes in EMR.
• Plates food items on patients’ trays during peak times as per team leader or manager.
• Resolves issues and refers complaints to the appropriate departmental staff member for investigation and follow-up.
• Completes tracking of nutrition products delivered or returned.
• Utilizes resources with cost effectiveness and value creation in mind.
• Ensures own career discussions occur with appropriate management and completes the My Development Plan (MDP) on an ongoing basis.

Qualifications

• High School diploma or equivalent education.
• One year experience in customer service, diet office, dietetic field or call center preferred.
• Food Handlers Permit - Various Issuers Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI).

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job.
• Sufficient proficiency in speaking, reading, and writing the English language.
• Effective communication with patients, physicians, family members, and co-workers.
• Problem-solving and improving productivity.
• Engages in multiple activities simultaneously, maintains accurate records, and timely turnaround and completion of orders.
• Handles complaints and resolves problems in the absence of the Supervisor/Team Leader.
• Able to work independently with limited supervision.
• Active listening skills.
• Adapts to a changing work environment.
• Utilizes good judgment in professional decision-making.
• Competency in standard software applications (Outlook, Excel) and the ability to use the computerized departmental software system.