Diet Concierge, Diet, Full Time, 7am-5:30pm

About the Organization

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Our culture is rooted in purpose, and every team member plays a part in making a positive impact.

About the Role

Initiates meal service for patients and ensures patients receive diets according to prescribed diet orders. Processes meal orders, verifies meal selections, assembles trays where applicable, delivers meals, and optimizes the patient experience through excellent customer service and meal rounds. Retrieves trays after meals. Utilizes excellent communication skills while interacting with patients, staff, and guests. Establishes rapport with patients and family members, displaying empathy and compassion. Processes and delivers enteral supplies. Verifies allergies and preferences and expedites meal service for assigned areas. Collaborates with dining services staff to facilitate meal service. Must be self-motivated and able to work in an unsupervised environment.

Responsibilities

• Initiate meal service for patients according to prescribed diet orders.
• Process meal orders and verify meal selections.
• Assemble trays and deliver meals to patients.
• Optimize patient experience through excellent customer service and meal rounds.
• Retrieve trays after meals.
• Utilize excellent communication skills while interacting with patients, staff, and guests.
• Establish rapport with patients and family members, displaying empathy and compassion.
• Process and deliver enteral supplies.
• Verify allergies and preferences, and expedite meal service for assigned areas.
• Collaborate with dining services staff to facilitate meal service.

Requirements

• High School diploma or GED.
• Food safety certification required within 90 days of job entry.
• Excellent customer service skills.
• Experience with computer-related skills, including wireless printing, iPads, and hardware maintenance.
• Basic knowledge of Medical Nutrition Therapy preferred.
• Excellent written and verbal communication skills, especially phone etiquette.
• Strong interpersonal and organizational skills.
• Self-motivated and able to work independently.
• Less than 1 year of experience required.

Benefits

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

Pay

Estimated pay range for this position is $16.00 - $18.38 per hour depending on experience.