Diet Clerk Associate

Job Summary

This Nutrition Services team member communicates knowledgably to patients on modified diet guidelines, which includes reasons why a patient may be on a diet order, foods allowed and not allowed for each diet, and assists the patient with making accurate and acceptable food selections. Serves as a departmental liaison between patients and the Nutrition Services Department to ensure individualized and appropriate patient and guest meal selections. They are tasked with communicating and partnering both effectively and efficiently with patient care staff pertaining to the accuracy of current patient diet information.

About the Role

Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Responsibilities

• Communicates knowledgably to patients on modified diet guidelines, including reasons why a patient may be on a diet order, foods allowed and not allowed for each diet, and assists the patient with making accurate and acceptable food selections.
• Serves as a departmental liaison between patients and the Nutrition Services Department to ensure individualized and appropriate patient and guest meal selections.
• Communicates food production needs for patients to Nutrition Services production staff.
• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians, and coworkers.
• Manages Room Service Call Center in a professional manner, to include competently and professionally explaining to the caller the ordering process, guidelines for ordering, and explaining patient diet restrictions if applicable.
• Able to work independently and adhere to deadline driven daily schedule.
• Demonstrates organizational skills and can complete work independently using established deadlines.

Requirements

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 1 Year of past customer service experience.
• Substitutable Education & Experience: None.
• Required Certifications/Licensure: None.
• Required Training: Knowledge of and experience with the administration of modified diets and why they are used (Or, after in-house training, must be able to demonstrate proficient knowledge of therapeutic diets in order to educate and guide patients through the meal selection process); Knowledge of Cbord and/or Epic systems; Medical Terminology training and/or experience; Exhibit excellent oral and written communication skills, to include conflict resolution; Must have superior customer service skills to allow for effective communication and service via the telephone; Demonstrates basic mathematical competency to determine measurements, etc.; Proficient Computer skills (Must have mid to proficient level in navigating through Windows-based applications); Demonstrates good problem solving and good judgment.

Qualifications

• Knowledge of and experience with the administration of modified diets and why they are used (Or, after in-house training, must be able to demonstrate proficient knowledge of therapeutic diets in order to educate and guide patients through the meal selection process).
• Knowledge of Cbord and/or Epic systems.
• Medical Terminology training and/or experience.
• Exhibit excellent oral and written communication skills, to include conflict resolution.
• Must have superior customer service skills to allow for effective communication and service via the telephone.
• Demonstrate basic mathematical competency to determine measurements, etc.
• Proficient Computer skills (Must have mid to proficient level in navigating through Windows-based applications).
• Demonstrate good problem solving and good judgment.

Skills

• Excellent oral and written communication skills.
• Conflict resolution skills.
• Basic mathematical competency.
• Proficient Computer skills.
• Good problem solving and good judgment.

Benefits

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families: Day ONE medical, dental and life insurance benefits Health care and dependent care flexible spending accounts (FSAs)Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%. Employer paid life insurance – equal to 1x salaryEmployee may elect supplemental life insurance with low cost premiums up to 3x salary Adoption assistanceLHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employmentTuition reimbursementStudent loan forgiveness Equal Opportunity Employer It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Pay

N/A

Schedule

N/A