Diesel Service Technician

Essential Job Duties

• Obtain and maintain 100% Certified Technician Status with LMS, Cummins and other OEM’s as required. Attend hands-on classes as required.
• Strive for a 90% or higher proficiency average.
• Conduct self in a professional manner while demonstrating a strong work ethic.
• Perform repairs correctly and efficiently.
• Disassemble and reassemble in proper sequence so that another tech can easily follow your work.
• Foster the Service “Team” attitude by interacting with others in a positive manner.
• Ability to work daily and overtime as required.
• Ability to assist in other work-related areas as requested.

Technical Support and Development

• Review customer’s concerns and recent service history to gain a greater understanding of the vehicle complaint and concerns.
• Use online International and other OEM resources, (i.e. FCAP, EDS, Edith) to diagnose concerns.
• Monitor and communicate professionally with IKnow, EDS and other OEM case files.
• Obtain required information and documentation to initiate and successfully file warranty claims.

Customer Satisfaction

• Perform a courtesy inspection of every vehicle.
• Communicate any repair/preventative maintenance needed which is not noted on the work order. Always identify the three “C’s” – Complaint, Cause, Correction.
• Determine necessary parts and labor needed to complete repairs and ensure customer is aware of all repairs and charges.
• Verify all service work has been performed and completed with the highest possible standard of quality.

Communication

• Advocate open communications between shift technicians to ensure an efficient flow of information.

Compliance

• Promote a safe (i.e. eye protection, etc.) and clean work environment.
• Ability to be insurable, drive a vehicle, and obtain and maintain a CDL (if required by location) with appropriate endorsements.
• Promote the proper use, care and storage of company tools and equipment.