Diamond Lounge Clerk - Steady Extra (Horseshoe LV)

Responsibilities

• Process check-in and check-out transactions for VIPs.
• Aid VIPs with questions about the city and property.
• Aid VIPs with booking dinner and shows.
• Make thorough and accurate recommendations based on guests’ needs.
• Assist with guest service recovery.
• Serve guests in room on arrival.
• Display an upbeat and positive attitude.
• Aware of current events in hotels to assist VIPs.
• Act as a liaison on behalf of the guest to expedite guest requests.
• Maintain a professional and courteous attitude towards all guests (internal and external).
• Anticipate guests’ needs and guest expectations.
• Implement the Guest Recognition Program.
• Record and maintain Guest History Profile noting guest preferences, likes and dislikes of Nobu Hotel CP Guests.
• Available for all guest needs and requests.
• Knowledgeable of the product, brand, and services.
• Can assist with room tours and site inspections.

Requirements

• Must be 21 years or older.
• Strong interpersonal and communication skills.
• Proficient in a second language would be strongly preferred.
• Self-starter with strong problem-solving ability.
• Detail-oriented and proactive.
• Savvy with all required software and programs such as LMS, Hotsos, GoConcierge, SpaSoft and CMS.

Additional Requirements

• Ability to perform reaching, stooping and/or crouching motions repeatedly.
• Must be able to communicate verbally.
• Must be able to stand for extended periods of time.
• Must be able to lift 25lbs.

About Us

For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.