Diamond Lake - Lead Bartender/Concessions Attendant

Summary

The Bartender/Concessions Lead is responsible for overseeing daily food and beverage operations, alcohol service compliance, event bar execution, and facility readiness at Diamond Lake. This position provides direct supervision to Bartender/Concessions Attendants and event support staff to ensure safe, efficient, and high-quality public operations and private functions. The Manager enforces liquor law compliance, transaction procedures, health regulations, and district standards while maintaining a professional, welcoming, and fiscally responsible environment. The position requires evening, weekend, and holiday availability and serves as the on-site supervisor during assigned shifts and private events.

Qualifications – Education, Experience and Training

• Minimum 21 years old
• High School Diploma or Equivalent
• Minimum two (2) years of restaurant, bar, concessions, or event facility experience, with at least one (1) year in a leadership or supervisory role preferred
• Gain or maintain current Basset certification
• Gain or maintain current Food Handler certification
• Demonstrated experience with POS systems and transaction procedures
• Knowledge of Illinois liquor laws, food safety standards, and local health department regulations required
• Restaurant, bar, and/or event facility experience preferred
• CPR, First Aid, and AED Certification is required, and if not certified, must become certified

Responsibilities

• Provide direct supervision and leadership to Bartender/Concessions Attendants and support staff
• Serve as the on-site manager as assigned
• Perform duties consistent with the Bartender/Concessions Attendant position in place of, and in addition to, the Attendant
• Ensure staff adherence to customer service and safety standards and district policies
• Make independent decisions regarding guest service issues, operational challenges, and safety concerns within the scope of work overseen by the position
• Complete shift reports and communicate updates to the Recreation Facility Manager
• Oversee concession and bar operations to ensure compliance with quality, portion, and presentation standards
• Monitor beer, wine, and full bar service to ensure compliance with Illinois liquor laws and BASSET guidelines
• Ensure use of proper ID verification procedures by all staff and intervene when service refusal is necessary
• Maintain accurate alcohol tracking, inventory documentation, and reconciliation procedures in line with district procedures
• Conduct end-of-shift cash reconciliation and verify POS accuracy
• Monitor food storage, preparation areas, and sanitation compliance
• Maintain appropriate inventory levels for concessions, bar, and event operations
• Coordinate bar setup and breakdown for events
• Ensure event packages are executed according to district standards
• Supervise staff to maintain elevated service standards
• Support rental staff and coordinate with facility staff to ensure successful events and programs
• Address guest or vendor concerns and document incidents as required
• Secure bar and concession areas and inventory following the conclusion of events and daily operations
• Supervise daily opening and closing procedures, including interior and exterior facility preparation
• Verify setup of service and prep areas, seating areas, signage, and safety checks
• Oversee seating preparation, including furniture placement and cleanliness
• Ensure facility security procedures are followed before, during, and at the end of shifts
• Complete and verify closing checklists
• Ensure trash removal, sanitation, and proper storage of food and alcohol products
• Maintain current BASSET and Food Handler certifications
• Train and mentor part-time staff on procedures, customer service standards, and compliance requirements
• Conduct on-shift coaching and performance feedback as appropriate
• Assist with onboarding and cross-training of staff
• Support scheduling coordination and shift coverage as directed
• Maintain effective working relationships with staff, supervisors, vendors, and the public
• Identify operational efficiencies and recommend improvements
• Maintain availability for evenings, weekends, and holidays
• Maintain the ability to work both public operation shifts and private events
• Obtain the willingness to cross-train in concessions, bar service, and support functions
• Perform other related duties, as assigned