Diagram Designer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About the role

We’re looking for a senior-level designer to specialize in breaking down complex technical concepts into clear, easy-to-understand graphics and diagrams. In this role, you’ll drive the design process from concept to final visual, balancing technical accuracy and creativity while staying aligned with brand guidelines. This role is highly collaborative, partnering closely with technical writers and designers to create visuals that make technical content easier to understand.

You should be comfortable independently reading, interpreting, and asking questions related to technical documentation—as well as exploring visual solutions, explaining your design decisions, and incorporating feedback throughout the design process. This isn’t a role focused on brand campaigns, marketing visuals, or flashy design trends. It’s about creating educational assets that communicate information with absolute clarity and precision.

It’s ideal for someone who excels at transforming highly complex topics into clean, easy-to-read graphics and possesses a sharp eye for alignment, visual balance, and meticulous detail. A significant part of this role involves data model design (we can teach you—not a prerequisite), which requires patience and spatial problem-solving. You’ll be taking dozens of disparate data points, formatting them meticulously, and organizing them into a unified, logical structure.

Responsibilities

• Break down complex ideas into clear, easy-to-understand graphics and diagrams.
• Interpret technical documentation and collaborate with subject matter experts to create accurate and effective visuals.
• Design icons, illustrations, flowcharts, system diagrams, data model diagrams, and other technical graphics.
• Explore multiple design approaches to find the clearest and most effective way to communicate complex information.
• Partner closely with technical writers, product managers, and designers throughout the design process.
• Present design concepts, explain your thinking, and iterate based on stakeholder feedback.
• Manage multiple projects and stakeholders while proactively communicating progress and timelines.
• Ensure every deliverable meets brand, accessibility, and documentation standards while maintaining a high level of quality and consistency.
• Continuously help refine visual assets, templates, and diagramming approaches to improve the overall documentation experience.

Requirements

• 5+ years of experience creating technical graphics, diagrams, or visual documentation.
• Ability to take complex technical concepts and turn them into clear, intuitive visuals.
• Sharp eye for detail and a deep care for accuracy, consistency, and craftsmanship.
• Strong visual problem-solving skills and the ability to balance technical accuracy with clarity.
• Prioritization of structural logic and clarity over decorative styling.
• Proficiency in Adobe Illustrator.
• Experience creating flowcharts, process diagrams, system diagrams, and other technical illustrations.
• Comfort interpreting technical documentation and conducting research to deepen understanding of technical concepts.
• Confidence presenting design decisions, collaborating with cross-functional partners, and incorporating feedback.
• Curiosity about AI and interest in using it to find new diagramming possibilities and speed up workflows.
• Proactive, organized self-starter who can manage multiple projects, navigate ambiguity, and drive work forward independently.
• Patience and spatial awareness to organize large, complex data models into clean, unified structures without frustration over repetitive formatting.
• A related technical degree.

Nice to have

• Familiarity with data models or system architecture diagrams.
• Experience with Salesforce, CRM platforms, or enterprise software products.
• Background in technology, developer tools, or education industries.
• Experience creating visuals for technical documentation, developer content, or product education.
• Awareness of emerging AI technologies and industry trends, with an interest in how they can enhance graphics and diagram production.
• Experience with Lucidchart and Figma.

Pay

The typical base salary range for this position is $94,000 - $142,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $112,900 - $155,200 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.

Benefits

• Time off programs
• Medical, dental, and vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) retirement plan
• Employee stock purchasing program