Diagnostics Engineer, Body Controls, Low Voltage Power & Communication

What You'll Do

• Subject matter expert and final point of escalation for technical issues in the field related to vehicle controllers, communication networks, and power distribution
• Provide diagnostic support to North American service centers for complex issues and work with relevant hardware and software teams to identify root cause
• Develop diagnostic techniques and procedures for service technicians and technical support teams
• Create diagnostic software tools and automation scripts to assist service technicians in the diagnosis of vehicle issues, fully automating diagnosis where possible
• Define on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement
• Identify and propose product improvements to hardware and software development teams that will increase reliability, reduce service cost, and improve customer satisfaction
• Create documentation on system design and theory of operation for new features to be referenced by global service teams during troubleshooting

What You'll Bring

• Degree in Automotive Technology, Electrical Engineering, Computer Science or similar, or equivalent experience considered
• Experience in real time technical support or real-time diagnostics of a physical product is a plus
• Basic experience in Python; ability to read or interpret C/C++ a plus
• Experience with data acquisition, analysis, and processing tools, such as SQL
• Able to read and interpret electrical schematics
• Prior experience in Formula SAE or experience working on personal cars is a plus
• High proficiency in MS office programs (Word, Excel, PowerPoint, Project)
• Experience with common communication protocols (CAN, LIN, Ethernet)
• Strong electrical fundamentals; experience working with and debugging electrical circuits
• Experience working with complex, electromechanical systems with embedded software

Benefits

• Competitive pay
• Medical plans
• Fertility, adoption and surrogacy benefits
• Dental and vision plans
• HSA Contribution
• Flexible Spending Accounts (FSA)
• 401(k) with employer match
• Employee Stock Purchase Plans
• Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Paid Holidays
• Commuter benefits
• Employee discounts and perks program