Diagnostic Imaging Sales Operations Specialist (Nashville, TN or Cambridge, MA)

Diagnostic Imaging Sales Operations Specialist (Nashville, TN or Cambridge, MA)

About the role

As a DI Sales Operations Specialist, you will support the Philips Imaging Systems’ field sales organization to produce a more efficient sales process. The team’s main objective is to significantly improve the sales force productivity and effectiveness, providing support throughout the entire end-to-end process from quotation to revenue recognition.

Responsibilities

• Work with Sales Representatives to create, edit, and submit customer-facing quotations, proposals, understanding the intricacies of configurations and customer needs, and driving order intake by providing transactional support and problem-solving skills.
• Provide triage assistance to the Field Sales organization, including execution on standard processes and one-off situations requiring research to follow up with a recommended path to resolution.
• Work with Sales Representatives to submit Change Order requests, following up on all pending approvals to ensure approvers have all required information, and submit Customer Concession requests, facilitating the process by ensuring all required steps are taken to confirm approval in a timely manner.
• Assist Sales Representatives with creating and submitting SalesForce.com (SFDC) transactions, such as Sales Contract Support Requests, Trade-In Requests, Service Contract Support Requests, and Opportunities.
• Support Sales Representatives by working on various reports (Not Bookable, Aged Change Orders Pending Customer Signature, etc.) to ensure orders are booked and revenue is recognized, using LEAN tools and methods to deliver reporting excellence.

Requirements

• 2+ years of experience supporting a sales organization in a sales support, order management, quoting/contracting, sales operations, or related role; healthcare industry experience preferred.
• Proficiency in Salesforce and Microsoft Excel; SAP experience is preferred.
• Bachelor's Degree in Business, Healthcare Administration, or a related field (or equivalent skill/experience).
• Ability to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this Sales position.
• Highly organized and process-oriented professional with experience managing quoting, order management, contracts, and other sales support activities in a fast-paced environment.
• Effective communicator and collaborative team player with strong stakeholder management skills and a proven ability to deliver results across cross-functional teams.

Schedule

This is an office-based role requiring full-time presence in the company’s facilities at least 3 days per week.

Pay

The pay range for this position in Cambridge, MA is $89,000 to $153,000. The pay range for this position in Nashville, TN is $85,000 to $136,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission, or long-term incentives may be offered.

Benefits

• Comprehensive Philips Total Rewards benefits program, including generous PTO.
• 401k (up to 7% match).
• HSA (with company contribution).
• Stock purchase plan.
• Education reimbursement.

About Philips

We are a health technology company built around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in or within commuting distance to Cambridge, MA or Nashville, TN.