DFS Operations Manager - Boise, ID

About the Role

As an Operations Manager, you’ll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You’ll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience. Role requires obtaining a DOT Medical Card/MVR.

Responsibilities

• Day-to-Day Operations
  • Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day
  • Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions
  • Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time
  • Partner with the Router to optimize routes while staying within DOT regulations
  • Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready
• People Leadership
  • Train, onboard, and support drivers and technicians so everyone understands the “why” behind the process
  • Manage driver schedules based on forecasts and hours budgets
  • Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability
  • Help build a culture where employees feel supported, informed, and set up for success
• Process & Compliance
  • Review payroll for accuracy and resolve discrepancies
  • Ensure full compliance with check-in procedures, MARS cases, claims, and documentation
  • Investigate freight and Sedgwick claims and drive timely resolution
  • Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting
• Inventory & Facility Support
  • Order office supplies, uniforms, and parts as needed
  • Oversee inbound/outbound staging from Home Depot locations for seamless dispatch

Collaboration

• General Manager & Leadership Team – strategic planning and execution
• Router – daily dispatch and service optimization
• Recruiting & HR – staffing, engagement, development
• Safety, Training & OpEx Teams – continuous improvement and onboarding

Requirements

• Strong operational leadership experience
• Proven ability to multitask, prioritize, and problem-solve
• Comfortable using data and metrics to drive decisions
• A people-first mindset with a passion for teamwork and accountability