DEXIS Project Manager, Customer Experience (Hybrid-Quakertown, PA)

About Us

DEXIS is the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression. Our Quakertown facility, located on the southern edge of the Lehigh Valley, serves as the North American hub for the design and manufacturing of leading dental imaging devices and software. The facility features a growing, energetic, and diverse team of professionals in engineering, operations, regulatory, and quality backgrounds, fostering a collaborative and fast-paced medical device environment. A friendly and open atmosphere helps build strong personal and professional relationships across the organization.

Why You’ll Love Working Here

• Competitive pay and bonuses
• Comprehensive benefits starting Day One
• Generous 401(k) match
• Paid time off
• Tuition reimbursement
• Strong leave programs supporting you and your family
• State-of-the-art facility with an on-site fitness center, café, outdoor patio, employee lounge, and EV charging
• Culture that values community involvement and employee appreciation

About the Role

The primary function of this position is to analyze and optimize business processes that improve the customer experience. You will collaborate primarily with customer service and technical support to understand business transactional process requirements and implement solutions to improve quality and delivery. This role also requires collaboration with other areas of the business—such as operations, logistics, finance, supply chain, IT & business intelligence, sales operations, and commercial teams—to analyze process and data requirements both upstream and downstream before implementing solutions.

Responsibilities

• Analyze existing business processes
• Identify and prioritize improvement opportunities
• Coordinate and lead process improvement projects
• Collaborate in cross-functional teams
• Implement solutions to optimize and automate processes
• Perform data-driven analysis
• Communicate requirements and test solutions
• Utilize EBS tools for process improvement and project management

Requirements

This role requires strong written and verbal communication skills, solid business and management understanding, and proficiency with computer systems and software. The ideal candidate brings:

• A positive, cooperative attitude
• Strong customer-facing soft skills
• Ability to work effectively across teams and step into leadership when needed
• Results-driven mindset with the ability to influence and drive key initiatives
• Self-sufficiency, enthusiasm, and task-focused approach
• Commitment to continuous improvement and change leadership
• Logical and creative thinking
• Confidence, poise, and the ability to create strong personal impact
• Flexibility and adaptability
• Credibility to influence others effectively
• Growth mindset and willingness to learn the EBS philosophy