DevSecOps Engineer
deciBel Research, Inc. · Huntsville, AL · 1 mo ago
EngineeringFull-time
Responsibilities
- Prioritize and respond to service desk tickets
- Track, monitor and document interaction on tickets for timely resolution
- Work with program managers and directors to gather relevant information for timely resolution of tickets
Requirements
- Bachelor's degree in Systems Engineering, Software Engineering, Computer Science, Electrical Engineering, Physics, Mathematics, or another relevant STEM field required
- Proficiency in Microsoft Office Products
- Prior Help Desk or Service Desk Experience
- Analytical problem-solving / troubleshooting skills, escalating as appropriate
- A strong understanding of Microsoft Office 365 including SharePoint online, Outlook, Word and Excel
- Experience with trouble ticketing systems such as Atlassian Service Desk, Jira and Confluence
Qualifications
- Active Secret security clearance
- U.S. Citizen