DevOps/SRE Engineer - Bilingual Mandarin Required

Fully remote, required base locations in: NC, CA, TX, IL, NJ

About Us

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

About the Role

As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region.

Responsibilities

Short-Term (First 6-12 Months)

• Daily Operations & Maintenance: Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team. Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures.
• Cross-Timezone Alerting & Incident Collaboration: Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response. Perform initial troubleshooting and first-response actions before handing off to the China-based team.

Long-Term (12+ Months)

• Local Data Center & Compliance Operations: Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements. Enforce local requirements such as access controls for privacy data and data localization/storage.
• First-Line Incident Response: Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays. Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues.
• Compliance & Liaison Support: Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117). Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant.

Requirements

• Fluent in Mandarin Chinese in listening, speaking, reading, and writing.
• Legal to work for any employer. We are not able to provide sponsorship yet.
• Bachelor's degree in Computer Science or related field.
• 3-4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles.
• Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM.
• Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance.
• Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm.
• Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar.
• Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent.
• Proficiency in at least one scripting or programming language such as Python, Shell, or Go.
• Excellent system design, analytical thinking, and complex troubleshooting skills.
• Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus.

Benefits

• 401(k)
• PTO
• Paid Holidays
• Insurance (Medical+Vision)

Pay

Starting pay: $100,000 - $130,000, depending on experience, open to negotiation.