DevOps Engineer III

About the role

As a DevOps Engineer III, you will be part of the L3 support team for Operations across Edge/on-prem and cloud, owning complex incidents end-to-end: triage, deep-dive debugging, root-cause analysis, remediation, and follow-ups. You will build targeted automations (Python, Bash, Ansible) to reduce Operations (Customer Deployment) issues and automate new and existing SOPs used by Operations. You will execute safe deployments and upgrades via GitOps and IaC pipelines (Flux, Ansible, Terraform) on AKS and GKE—coordinating validation and rollback plans—and contribute to the maintenance of existing GitLab CI/CD pipelines together with the DevOps engineering teams. You will design and continuously refine Alertmanager rules and standardize actionable Grafana dashboards with Operations, ensuring effective use of Prometheus metrics and logs (Grafana Alloy, Thanos). Beyond day-to-day operations, you’ll drive best practices, share knowledge through workshops and mentoring, write and maintain documentation and SOPs, test infrastructure, and collaborate across teams to optimize systems and workflows.

Responsibilities

• Designs and maintains CI/CD pipelines using GitLab CI/CD.
• Implements Infrastructure as Code (IaC) with tools like Terraform.
• Oversees advanced CI/CD pipeline setups, including GitOps with Flux CD.
• Automates complex workflows and enhances infrastructure scalability.
• Troubleshoots and optimizes Kubernetes cluster operations.
• Integrates monitoring solutions for observability.
• Writes and maintains system operations documentation (articles, diagrams, data flows, etc.) for new and existing applications and services.
• Keeps up-to-date on best practices and new technologies.
• Conducts, designs, and executes staging/UAT/production and mass service deployment scenarios.
• Collaborates on technical architecture and system design.
• Analyzes and collects data: log files, application stack traces, thread dumps, etc.
• Reproduces and simulates application incidents to create debug reports and coordinate delivery of application fixes.
• Evaluates existing components or systems to determine integration requirements and ensure final solutions meet organizational needs.
• Interacts with cross-functional management on high-profile technical operations while providing clear feedback and leadership to support teams.
• Authors knowledgebase articles and drives internal knowledge sharing.
• Works off-routine hours occasionally.
• Travels to international customer or partner locations as needed.
• Collaborates with Operations (Customer Deployment) teams for troubleshooting and solving L3 tickets, creating automations to reduce and optimize workload.
• Works closely with DevOps Cloud and Edge teams, your manager, developers, and QA engineers to understand requirements, provide technical guidance, and ensure smooth integration and deployment of the product.
• Collaborates with the Security Team to ensure the security of cloud and edge solutions.

Requirements

• 4+ years in DevOps-related roles with a strong focus on automation.
• Proficient in DNS, routing, container communication, firewalls, reverse-proxying, load-balancing, edge-to-cloud communication, and troubleshooting.
• Strong system administration skills for deploying and troubleshooting OS-level outages and Everseen’s containerized Edge application in customer networks (RHEL primarily, plus Ubuntu).
• Extensive experience with Azure (or GCP), including fully automated infrastructure and deployment.
• Experience with monitoring and optimizing cloud costs.
• Proven experience in implementing and managing CI/CD pipelines (GitLab CI/CD preferred) and excellent knowledge of Git and associated workflows (e.g., Gitflow).
• Proven experience with monitoring, logging, and alerting tools and stacks.
• Excellent scripting skills in Bash and Python.
• Advanced knowledge of Kubernetes and OpenShift, including cluster management, orchestration, auto-scaling, and deployments using Helm charts and GitOps.
• Proven experience with microservices architecture and related deployment strategies.
• Expertise with Terraform modules.
• Deep experience with Ansible, including writing complex playbooks, roles, and using Ansible Vault for secrets management.
• Strong understanding of DevSecOps principles and experience implementing security best practices within CI/CD pipelines.
• Strong analytical and problem-solving abilities, leveraging data to inform decisions.
• Excellent presentation, oral, and written communication skills; fluent business English is required.
• Passionate advocate for delivering solutions with a high level of customer satisfaction and prioritizing customer experience.
• Demonstrated interest in learning and a strong desire to expand knowledge in the field; eagerness to explore new technologies, methodologies, and best practices.
• Results-oriented attitude with a drive to achieve objectives efficiently.
• Capable of engaging in technical discussions with stakeholders and leading DevOps projects; mentors and coaches team members.

Nice to Have Skills

• Experience using Service Mesh solutions like Istio.
• Experience using Tracing solutions like Grafana Tempo or Jaeger.
• Experience with RenovateBot or similar tools.
• Experience with Node.js.

Tech Stack

• CI/CD Tools: GitLab CI/CD
• Cloud Platforms: Azure (AKS, Registry), GCP (GKE)
• Edge Platforms: Docker, Podman, Kubernetes (k0s), OpenShift
• Edge OS: RHEL, Ubuntu
• Automation Tools: Ansible (AWX), Jinja, Terraform
• Deployment Tools: Helm, Flux CD
• Observability: Prometheus, Loki, Grafana Alloy, Grafana dashboards, Thanos
• Databases: Elasticsearch, MongoDB
• Authentication: Keycloak
• Scripting Languages: Python, Bash

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. Everseen is a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience. Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions and more than six petabytes of video data daily.

Trusted by major food, drug, mass, and specialty retailers around the world—including Kroger, Meijer, and Woolworths—Everseen also partners with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell. Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with hubs in Romania, Serbia, India, Australia, and Spain.

Culture

Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritize our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

• We OWN THE OUTCOME: No silos, no excuses.
• We ARE CUSTOMER-FIRST: They guide our decisions.
• We ARE ONE TEAM: Debate, decide, commit.
• We MOVE WITH PACE: With simplicity and quality.
• We RAISE THE BAR: On talent, innovation, and impact.