DevOps Engineer II

About The Company

EBSCO Information Services (EBSCO) is a leading provider of research solutions, dedicated to delivering a fully optimized research experience through a seamlessly integrated discovery platform. Headquartered in Ipswich, Massachusetts, EBSCO employs over 2,700 professionals worldwide, many of whom operate within hybrid or remote work models. As an AI-enabled service innovator, EBSCO emphasizes innovation, strategic foresight, and a talented team committed to transforming lives by providing reliable and relevant information. Our mission is to support research endeavors globally by offering high-quality, accessible information when and where users need it. We foster a diverse and inclusive environment, seeking dynamic individuals to contribute to our impactful work and help us achieve our global mission.

About The Role

We are seeking a skilled and proactive DevOps Engineer II to join our FOLIO Operations team, supporting large-scale, cloud-based library platforms. This role is integral to maintaining resilient infrastructure, automating operational workflows, and ensuring high availability of mission-critical systems within a multi-tenant SaaS environment. The successful candidate will work on the FOLIO Library Management System, an open-source, cloud-native platform designed to meet the needs of modern libraries with a modular, microservices architecture. This position offers an exciting opportunity to contribute to innovative library solutions, collaborate across teams, and support global institutions. Candidates must be U.S. Citizens eligible for a government security clearance and possess a passion for building scalable, reliable, and efficient cloud infrastructure.

Qualifications

• U.S. citizenship and willingness to obtain a security clearance
• Minimum of 2+ years of experience in AWS operations and support, including ECS, S3, PostgreSQL, and Lambda
• Proficiency in Docker containerization and CI/CD pipelines, particularly Jenkins
• Strong skills in Java, Groovy, and scripting languages
• Experience with microservices and serverless architectures
• Familiarity with Atlassian tools such as JIRA and JSM
• Excellent communication, analytical, and troubleshooting abilities
• Proven ability to manage multiple products simultaneously (preferably 2-3 systems)
• Willingness to work during US Eastern business hours (8-5)

Responsibilities

• Support and maintain highly scalable production systems across multiple platforms including FOLIO, LOCATE, and MetaDB in a dynamic environment
• Monitor, troubleshoot, and resolve production issues with a focus on system reliability and performance optimization
• Develop and enhance automation workflows utilizing Java, Groovy, and scripting to streamline operations
• Manage and optimize cloud infrastructure leveraging AWS services such as CloudFormation, ECS, S3, PostgreSQL, Route53, CloudFront, Load Balancers, and Lambda
• Contribute to CI/CD pipeline development and deployment workflows using Jenkins and related tools
• Participate in on-call rotations to ensure system availability and incident response readiness
• Collaborate with cross-functional teams to support customer environments at scale, ensuring high service quality
• Assist in managing API gateway and authentication layers, including Kong and Keycloak
• Identify opportunities for operational improvements using AI and automation techniques to enhance efficiency

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• Flexible Spending Accounts
• Retirement Savings Plan
• Paid Parental Leave
• Paid Holidays and Time Off (PTO)
• Mentoring and professional development programs