DevOps Engineer

About the role

BigTime is looking for a DevOps Engineer to join our Technology Team in Chicago. You'll build and maintain the infrastructure, pipelines, and automation that let our engineering teams ship reliably and often. Our platform runs on AWS in a mixed environment that is primarily Windows with some Linux-based services, so you'll work across both. We're looking for someone who is self-reliant, comfortable working independently, and brings a service-first, pragmatic mindset to working with internal and external stakeholders. If you enjoy automating the manual work nobody else wants to touch, this role is a great fit.

Responsibilities

• Infrastructure as Code: Design, build, and maintain AWS infrastructure using Terraform and Terragrunt, with AWS CDK where it fits.
• AWS Management: Deploy, configure, and manage AWS services including EC2, S3, and managed databases such as RDS (including SQL Server on RDS), ElastiCache, and DocumentDB.
• Containers & Kubernetes: Run containerized workloads on Amazon EKS, ECS, and App Runner. Maintain Helm charts and manage deployments with Helmfile.
• CI/CD: Build and maintain GitLab CI/CD pipelines that automate build, test, and deployment, and help standardize deployment processes across products.
• Automation: Write scripts and tooling that replace manual processes and cut down on repetitive operational work.
• Patching & Maintenance: Keep services upgraded and patched across our Windows and Linux environments, and maintain configuration management tooling.
• Monitoring & Observability: Implement and maintain monitoring, logging, and tracing with tools such as CloudWatch, Datadog, the Prometheus stack, and OpenTelemetry.
• Security & Compliance: Work with external auditors to maintain access controls, encryption, and vulnerability management in line with our SOC 2 certification.
• Collaboration: Partner with development and QA teams on smooth releases, including supporting serverless architectures in production.
• Documentation: Write and maintain documentation for infrastructure, processes, and procedures, and contribute to our Disaster Recovery and Incident Response playbooks.

Requirements

• 3+ years of experience as a DevOps Engineer or in a similar role
• Bachelor's degree in computer science or a related field, or equivalent work