DevOps Developer/ Cloud Infrastructure Operations Engineer

Description

You will work in a highly critical production environment as a frontline Cloud Infrastructure Engineer, you will be the first point of contact for cloud-related escalations reported by customers and application teams. This is a high-impact, "eye-on-glass” role where your primary mission is to identify, isolate, and resolve infrastructure issues before they impact business operations. You are expected to be an "active troubleshooter” and not just a ticket router who uses deep technical knowledge and modern AI tools to expedite resolutions and support our senior L3 team.

Responsibilities

• Act as the primary responder for incoming cloud infrastructure issues.
• Perform rapid triage to understand the scope and business impact of reported problems.
• Collect and analyze system logs, network traces, and filesystem information.
• Apply Red Hat Linux skills to perform basic LVM operations, analyze syslog, and troubleshoot OS-level processes and services.
• Contact application owners or customers directly to gather missing details.
• Isolate issues between the application layer, OS layer and Cloud Infrastructure layer.
• When needed, open and manage support cases with cloud providers (AWS/Azure).
• If an issue exceeds defined SLAs, package all collected logs, evidence, and preliminary troubleshooting into a detailed and defined hand-off template for the L3 senior Infrastructure team.
• Leverage AI assistants and AIOps tools to analyze and summarize logs, identify potential issues, and accelerate troubleshooting and evidence gathering.
• Monitor AWS and Azure Backup status report and perform VM/image-based restores such as AWS AMI and Azure image restores following established procedures.
• Develop and maintain small-scale automation using Bash, Python, and Ansible to streamline data collection, filtering, and routine troubleshooting and evidence-gathering tasks.
• Available to provide support when needed during off-hours, nights, or weekends when critical infrastructure issues or escalation require immediate attention.

Qualifications and Experience

• Experience: 1 - 3 years of progressive IT experience, with hands-on exposure to cloud infrastructure administration and operational support.
• Citizenship: U.S. Citizenship
• Education: Bachelor's degree in computer science, Information Technology, or equivalent