Devices & IOT Field Engineering Manager

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in public cloud, data science, AI, engineering innovation, and IoT. The company pioneers global distributed collaboration with 1,200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person for strategy and execution. Canonical is founder-led, profitable, and growing. This globally remote role leads a regionally-focused team of Field Engineers in Presales and Professional Services across one of three geographies — Americas, EMEA, or APAC — requiring the manager to be located in the corresponding geo to manage a team spanning a few time zones.

Responsibilities

• Leading and developing a team of Field Engineers, ranging from graduate to senior, in Presales and Professional Services
• Planning and driving progress on agreed goals and projects
• Partnering with the leadership team
• Developing and championing engineering excellence and organisational practices
• Coaching, mentoring, and offering career development feedback
• Solving customer problems by promoting Canonical technologies and acting as a trusted advisor
• Working remotely in a single major time zone
• Identifying and measuring team health indicators
• Implementing disciplined engineering processes
• Representing your team and product to stakeholders, partners, and customers
• Providing market feedback to Product and Engineering teams as a critical part of Ubuntu’s future

Requirements

• Exceptional academic track record from both high school and university
• Undergraduate degree in Computer Science or a compelling narrative about an alternative chosen path
• Extensive embedded Linux experience (Yocto or equivalent)
• Extensive Linux experience (Debian or Ubuntu preferred)
• Ability to manage a small team
• Experience with customer engagements
• Professional written and spoken English
• Excellent interpersonal skills, curiosity, flexibility, and accountability
• Result-oriented with a personal drive to meet commitments
• Ability to communicate the business benefits of technology
• Humble learner and quick study
• Ability to travel internationally twice a year for company events up to two weeks long

Benefits

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events
• Performance-driven annual bonus or commission in addition to base pay

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, Canonical is changing the world of software. The company recruits globally and sets a very high standard for people joining the company. Most colleagues have worked from home since Canonical's inception in 2004. Working here is a step into the future, challenging you to think differently, work smarter, learn new skills, and raise your game.