Device Repair II

About the role

The Device Repair Technician II is responsible for independently diagnosing, troubleshooting, repairing, and restoring a variety of equipment and devices while ensuring consistent quality and timely completion of repair work. This role supports both hardware and software repair functions, maintains accurate documentation, assists with department documentation and training efforts, and contributes to an efficient and organized repair environment.

Responsibilities

• Diagnose, troubleshoot, and repair hardware and software issues on multiple types of equipment utilizing available schematics, manuals, and software tools.
• Disassemble equipment and repair, clean, and/or replace hardware components as needed.
• Utilize software tools to reinstall, configure, and resolve software-related issues.
• Test equipment following repairs to confirm successful resolution of technical problems.
• Accurately document troubleshooting steps, repair activities, and issue resolutions.
• Prioritize repair work based on inventory and operational needs.
• Create and maintain repair procedures and department documentation.
• Assist with training and mentoring Device Repair Technician I employees as directed.
• Participate in ongoing technical training and development activities.
• Maintain a clean, organized, and safe work environment.
• Support operational efficiency and continuous improvement efforts within the repair department.

Requirements

Ability to successfully pass a background check as a condition of employment.

Qualifications

• High school diploma, GED equivalent, or equivalent experience required.
• At least one year of experience in device repair, PC repair, technical troubleshooting, or a related technical role required.
• A+ Certification, PC building/repair experience, or experience repairing printers/copiers preferred.

Skills

• Strong troubleshooting and problem-solving skills.
• Experience diagnosing and resolving hardware and software issues.
• Comfortable using Microsoft Office and basic file management functions.
• Strong attention to detail and documentation skills.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Behavioral Competencies

• Takes ownership of responsibilities and responds professionally to feedback.
• Adapts effectively to changing priorities, business needs, and new