Development Services Technician II

About the role

The incumbent ensures the daily operational flow to standards related to the development process including planning and zoning, building safety, engineering, and fire. Daily support of Development Services Technician I and contract staff by ensuring that process data integrity is achieved by mentoring in a learning environment.

Responsibilities

• Performs a variety of technical, administrative, and clerical support tasks for the department including counter customer services, answering phones, and email.
• Accepts and reviews all building, fire, civil, and planning and zoning applications for completeness; collects fees, routes to appropriate staff, and performs related data entry.
• Evaluates plans, studies, designs, and reports for completion during the permitting process.
• Calculates and collects all applicable fees; reconciles daily financial batches and provides support to voids, refunds and reconciliation reports.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Provides guidance on the work of the Development Services Technician 1 with lean techniques by organizing, prioritizing, sorting out and assigning work.
• Affords assistance in resolving permit and inspection problems and providing technical expertise.
• Conducts data analysis and prepares activity reports to support the timely delivery of all internal and external customer needs.
• Performs other duties as assigned in support of department operations and customer service.

Requirements

• Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical or correspondence schools are likely sources.
• Experience: Minimum one year experience in a related field.

Qualifications

• Reading: Work requires the ability to read building code manuals, permit applications, inspection results, and office procedures, as well as construction plans & documents.
• Math: Work requires the ability to perform basic math calculations, building permit fees, and insure receipts balance for finance.
• Writing: Work requires the ability to write office procedures, addresses, receipts, and building permit fees.
• Managerial: Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure.
• Policy/Decision Making: Significant - The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices.
• Technical Skills: Broad Application - Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.
• Interpersonal/Human Relations Skills: Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

Skills

• Customer Service Mindset
• Lean Techniques
• Data Analysis

Benefits

• Vacation Leave: 14 days per year, increasing with longevity.
• Sick Leave: 12 days per year.
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January.
• Health Insurance: Three health plans available to select from at a group rate.
• Dental Insurance: Two dental plans available to select from at a group rate.
• Vision Insurance: Available at a group rate.
• Flexible Spending Accounts: Health Care and Dependent Care accounts available.
• Short Term Disability Insurance: City-paid coverage.
• Cancer Benefit: City-paid coverage.
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost.
• Longevity pay beginning at year six.
• Tuition Assistance: $5,250 per calendar year.
• Employee Assistance Program.
• Onsite wellness center/clinic.
• Access to the Goodyear Recreation Center.
• Robust employee well-being program.
• Free identity theft monitoring and protection with Aura.
• Deferred Compensation Plan: 2% city match (employee contributes 1%).
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period).
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.