Development Coordinator

About the role

Now in its 148th season, UMS continues to showcase traditional performing arts alongside contemporary artists and is admired across the country for its boundary‑pushing roster of artists and its curious and supportive audiences. Housed on the campus of the University of Michigan in Ann Arbor, UMS is one of the oldest performing arts presenters in the country, committed to connecting audiences with performing artists from around the world in uncommon and engaging experiences. With a program steeped in music, dance, and theater, UMS contributes to a vibrant cultural community by presenting approximately 60‑75 performances and over 100 free educational activities each season. UMS also commissions new work, sponsors artist residencies, and organizes collaborative projects with local, national, and international partners. UMS was selected as one of the 2014 recipients of the National Medal of Arts, the nation's highest public artistic honor, awarded annually by the president of the United States at the White House to those who have demonstrated a lifetime of creative excellence, according to the National Endowment for the Arts, which oversees the selection process. For more information on UMS visit: www.ums.org. We are committed to the development of staff who thrive and contribute to a positive and inclusive environment.

Responsibilities

• Donor Stewardship & Donor Event Support (45%):
  • Serve as a conduit between the Development and ticket office departments to provide concierge‑level service to donors.
  • Coordinate all donor and sponsor recognition around UMS performances, including concert emails, print materials, signs, and pre‑concert announcements.
  • Coordinate sponsor ticket requests, from donor outreach to UMS's ticketing office to delivery.
  • Compile donor data for event invitations.
  • Manage RSVPs for events, including handling phone calls, emails, and Google form responses.
  • Upload event RSVPs into UMS's two databases.
  • Order flowers, gifts, and other items delivered to donors and volunteers for birthdays, anniversaries, and other occasions.
• Administrative Support (45%):
  • Answer and ensure coverage for the Development department's central phone line; provide excellent customer service to respond to callers' requests and/or direct matters to appropriate individuals for action as needed.
  • Support Development staff as needed with preparation of materials for various organizational boards and volunteer committees.
  • Assist with department communications as needed, including event and appointment briefings, letters, and proposals and reports.
  • Update and add pertinent details to donor records in both of UMS's donor databases.
  • Draft gift agreements and liaise with U‑M Office of General Counsel (OGC) and UMS Finance Team for edits and approval.
  • Manage and track business trade partnerships and usage across the organization.
  • Update and manage committee lists in University of Michigan databases.
  • Obtain receipts and prepare expense reports for submission and reconciliation.
  • Record credit card reimbursements and reconcile the departmental budget against finance department reports.
  • Help manage annual subscriber and ticket buyer data updates with the Office of University Development.
  • Review historic donor information for inaccuracies and updates and provide updates to the Development Team.
  • Order office supplies and organizational stationery for the Development Team.
  • Other duties as needed and assigned.
• Other Support (10%):
  • Participate in weekly Development team meetings and help manage workflow, next steps, and