Development Associate

About the role

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

• Deliver a concierge-level experience as the welcoming face and trusted resource for visitors, benefactors, and callers while collaborating as part of an enterprise team.
• Create a warm, professional first impression by greeting guests, offering refreshments and white-glove service, orienting visitors to the space, and confidently addressing first-line questions or needs.
• Manage multiple complex activities with minimal direction, including documentation, database entry and management, tracking key metrics, and communicating milestones and timelines.
• Work closely with leadership, colleagues, and external partners, requiring professionalism, confidentiality, and strong organizational skills to support program execution, process improvement, and stakeholder and benefactor engagement that optimizes philanthropic relationships and giving to Mayo Clinic.
• Open and close the lobby and manage simple to complex transactions while ensuring seamless, warm handoffs for highly complex or sensitive interactions.
• Provide exceptional inbound phone support by promptly answering calls, thoughtfully assessing caller needs, and routing clinical, philanthropic, or administrative requests to the appropriate teams.
• Steward the Development shared inbox, carefully monitoring, triaging, and prioritizing inquiries; responding to routine requests; escalating when needed; and ensuring timely follow up and clear documentation.
• Collaborate with other site-based associates, operating as a unified enterprise team—sharing information, aligning service standards, and supporting consistency in the high touch experience delivered across all Development locations.

Qualifications

• An associate’s degree along with 3+ years of experience supporting senior leaders in an administrative assistant and/or executive assistant role. OR, a high school diploma along with 5+ years of experience supporting senior leaders in an administrative and/or executive assistant role or related experience.
• A bachelor’s degree is preferred.
• Must be able to navigate and coordinate complex projects, prioritize competing demands, and work with minimal supervision.
• Must have experience in data management, process improvement, and decision-making.
• Must possess elevated organizational skills, customer service, interpersonal relations, and excellent written and oral communication.
• Must adapt to a rapidly changing environment and have demonstrated ability to manage highly confidential information.
• Must demonstrate tact and diplomacy and handle questions with a prominent level of professionalism and accuracy.
• Understanding of all department systems, policies, and procedures.
• Requires excellent application of grammar and punctuation.
• Must possess strong computer and technical skills (Microsoft Outlook, Word, Excel, PowerPoint, and Teams; Zoom, Adobe Acrobat and SharePoint).

Preferred Qualifications

• Demonstrated experience in high-touch customer service, hospitality, or concierge-style environments.
• Service-excellence mindset, professionalism, and the ability to anticipate needs while managing multiple requests with discretion and care.
• Experience working within a mission-driven organization and navigating large, complex institutions with multiple stakeholders.
• Familiarity with front-facing service roles such as hospitality, guest relations, reception, concierge services, or call centers.

Prior to Interview

• Two to three professional references are required prior to your interview date.

Compensation and Benefits

• $26.63 - $35.98 / hour.
• Benefits Eligible: Yes
• Schedule: Full Time
• Hrs/Pay Period: 80
• Schedule Details: Monday- Friday Normal CT business hours
• Visa sponsorship is not available for this position.
• Weekend Schedule: N/A
• International Assignment: No
• Site Description: Not specified

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about "EEO is the Law."