Developer I - Salesforce Integration (Tier 2 Security Clearance)

Key Responsibilities

• Develop, test, debug, implement, and document basic software programs supporting Salesforce CRM integration
• Support integration of Salesforce with the cloud-based contact center platform, including API connectors to IVR and Knowledge Management databases
• Afford assistance in the research and analysis of existing systems and program requirements
• Support CTI integration to display caller-relevant information at agent workstations and screen pop appropriate cases in the CRM
• Assist in resolving routine production support problems
• Conduct routine quality assurance activities including peer reviews
• Attend scheduled and ad hoc meetings as required
• Support User Acceptance Testing (UAT) and go-live activities

Minimum Qualifications

• Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
• 0 years of experience within the scope of the contract
• Familiarity with Salesforce architecture, integration patterns, and APIs
• Knowledge of contact center technologies
• Current Tier 2 Security Clearance (formerly NACI) required at time of engagement