Detective (Senior Investigator)

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, PowerDMS.com, and related applications. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, PowerDMS.com, and related applications.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.
• Conduct research on social, economic, and sectoral employment and hiring trends.
• Facilitate payroll and tax Services for Customers.
• Detect and prevent fraud.

Requirements

• At least 3 years of experience in IT support or related field.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and web development tools.

Qualifications

• Experience with cloud-based systems and platforms.
• Knowledge of data security best practices and compliance regulations.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.

Skills

• Technical proficiency in web development and database management.
• Experience with project management tools and methodologies.
• Knowledge of data analytics and reporting tools.
• Strong understanding of cybersecurity principles and practices.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts on NEOGOV products.

Pay

Salary range: $60,000 - $80,000 per year.

Schedule

Full-time position with a standard 40-hour workweek.