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Detection & Investigation Analyst Lead: Outbound Zelle Fraud: Friday - Monday: 9:30 am - 8:00 pm ET

PNC · United States · 2 mo ago
RemoteRemoteOTHR$41k–$76k/yrFull-time

About the Role

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be part of the Outbound Zelle Team, focusing on fraud detection and prevention.

This is a remote position available in select geographic locations: Pittsburgh, PA; Birmingham, AL; Strongsville, OH; Denver, CO; Dallas, TX; Phoenix, AZ. Work must be performed from a quiet, confidential space in a home location approved by PNC. Occasional in-office participation may be required based on business needs.

Schedule

Friday - Monday: 9:30 am - 8:00 pm ET

Responsibilities

  • Provide outbound Zelle fraud support.
  • Analyze cases generated from enterprise fraud detection systems.
  • Communicate with customers regarding transactions suspicious of potential fraud.
  • Support Card Free ATM fraud detection and analysis.
  • Report suspected fraud and recommend disposition of cases.
  • Identify gaps and control enhancements in fraud detection processes.
  • Research and analyze bank activities to detect and prevent fraudulent and suspicious activities.
  • Mitigate fraud, Anti-Money Laundering (AML), and organizational risk.
  • Identify trends and escalate issues as appropriate.
  • Follow standards and practices to control and prevent losses.
  • Share best practices among the team and service partners.
  • Prepare and maintain documentation of analysis performed.
  • Coordinate with internal or external stakeholders as needed.
  • Sustain and improve department processes and procedures.
  • May lead the work of and/or train detection and investigation staff.

Attributes

  • Curious and analytical, with the ability to detect patterns and anticipate future trends from data.
  • Adaptable to change, new technology, and willing to continually learn.
  • Passionate about stopping criminal activity and preventing fraud.
  • Customer-focused, with knowledge of practices that align customer needs and satisfaction as primary considerations.
  • Skilled in managing risk and adhering to PNC’s Enterprise Risk Management Framework.

Requirements

  • Typically requires a university/college degree with less than 1 year of professional experience, or successful completion of a formal development program.
  • In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
  • Preferred skills: Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies.
  • Competencies: Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures.

Pay

Base Salary: $41,250.00 – $75,625.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education.

Benefits

PNC offers a comprehensive range of benefits for eligible full-time employees, including:

  • Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
  • Employee and spouse/child life insurance.
  • Short- and long-term disability protection.
  • 401(k) with PNC match, pension, and stock purchase plans.
  • Dependent care reimbursement account.
  • Back-up child/elder care.
  • Adoption, surrogacy, and doula reimbursement.
  • Educational assistance, including select fully paid programs.
  • A robust wellness program with financial incentives.
  • Paid time off, including:
    • Maternity and/or parental leave.
    • Up to 11 paid holidays each year.
    • 9 occasional absence days each year (unless otherwise required by law).
    • 15 to 25 vacation days each year, depending on career level and years of service.

Benefits for part-time employees may also be available. For more details, visit pncthrive.com.

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