Detail Technician

About the role

Welcome to Toyota of Stroudsburg, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do.

• Honesty – Ethical, take responsibility, be accountable to yourself and your team, build trust through transparency and open communication
• Willingness to Help Others – Help others without expecting anything in return, be empathetic, dedicated to serving something besides ourselves, driven by the belief that everyone can grow
• Always Does the Right Thing – Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount of money is worth betraying someone's trust in your or in the dealership
• Passion for Excellence – Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously
• Commitment to Customer, Team and Community – We take care of the community we live in, empower others to achieve their goals, you represent the team well at work and in the community, show up ready to give your best effort for those who rely on you

The primary responsibility of the Detail Technician is to function as a skilled-level detail employee who can perform reconditioning at all levels. The role of Detail Technician is to achieve and maintain a high-quality product in a fast-paced performance-oriented environment.

Responsibilities

• Performs work with efficiency and accuracy, in accordance with dealership and factory standards.
• Communicates with parts department to obtain the required parts or accessories to complete the job.
• Examines assigned vehicle(s) to determine if it has any existing damage or added parts and capture that information on the customer detail checklist.
• Communicates with the Detail Manager if additional work is needed, or if reconditioning cannot be completed within the allotted time.
• Achieves 120% or greater hour efficiency.
• Recondition vehicles interiors and exteriors in compliance with all company standards and customers requests.
• Operates buffers, steamers, air hoses, vacuums, and other equipment to meet company service expectations.
• Understand company needs and can shift priorities.
• Ensure the carwash and internal area is maintained up to company standards.
• Utilize cleaning, protective, and restorative agents to enhance and maintain vehicle appearance in compliance with the company and OSHA regulations.
• Maneuvering vehicles on and off company premises to different locations independently or with customers.
• Manage inventory and reordering supplies on an as needed basis.
• Ability to work independently and within a team environment.
• Properly dispose of used parts and return unused parts to the parts counterperson
• Comply with all company policies and uphold standards for service quality.
• Participates in company training programs, schools, and events.
• Refuel new or used vehicles when needed and approved by a manager.
• Reports machinery defects or malfunctions to the Detail Manager.
• Ensures that customers' cars are kept clean.
• Notifies a manager immediately of anything that has happened to change the appearance or condition of a vehicle.
• No unnecessary use of customer vehicles or reckless driving.
• Maintains and is accountable for all dealership-owned tools and property. Returns them to the proper location and in the same condition as they were received.
• Understands, keeps abreast of