Destination Sales Executive

Job Number: 26071871 | Full Time | Located at 2401 Music Valley Dr, Nashville, Tennessee, United States, 37214

About the Role

Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Responsibilities

• Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office.
• Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
• Partners with the Sales Office to book group events within the group booking parameters.
• Up-sells products and services, with the ability to bring the sale to closure.
• Engages in proactive selling of all facilities (e.g., Spa, Golf, Restaurants) to leisure guests and group planners.
• Assists with selling, implementation, and follow-through of group sales promotions.
• Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed.
• Handles event planning aspects prior to the business turning over for events booked in advance (e.g., more than 3 years out).
• Coordinates and plans all Familiarization Tours (FAM) and in-market customer events.
• Provides accurate, complete, and effective turnover to Event Management.
• Represents the sales department at staff meetings and stand-up meetings, reporting on sales activity.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction.
• Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts.
• Coordinates site visits and partners when appropriate for in-market sales managers.
• Partners with account/selling manager to develop creative aspects of site visits.
• Gathers important customer data from account/selling managers to plan appropriately (e.g., customer goals, specific needs, key account info).
• Develops site standards and pricing guidelines to control expenses and allow for accurate projecting.
• Understands competitors’ strengths and weaknesses to differentiate Marriott during site visits.
• Understands the overall market (e.g., competition, economic trends, seasonality, supply and demand) and implements appropriate sales strategies.
• Provides expert knowledge on the local destination (e.g., local attractions, events).
• Grows business of existing accounts by soliciting them for future open years while onsite.
• Tracks bookings and leads generated from site visits.
• Executes and supports Marriott’s Customer Service Standards and property brand standards.
• Monitors the effective resolution of guest issues arising from the sales process by creating mechanisms to channel issues to property leadership.
• Monitors successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
• Verifies that business is turned over properly and in a timely fashion for quality service delivery.
• Implements the brand’s service strategy and applicable brand initiatives to drive customer loyalty.
• Performs other duties as assigned to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, Enterprise Sales Team) to ensure property needs are met and sales efforts are complementary.
• Engages with community-based organizations to position the property for group/catering sales opportunities.
• Meets with walk-in clients and qualifies leads for account/sales managers.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Attends and facilitates pre-planning visits to establish consistent customer communication.
• Greets site clients and escorts overnight guests to their rooms.
• Acts as a Personal Concierge to clients while onsite to coordinate special requests.
• Assists with all transportation requests for site visits and meets clients upon arrival.
• Entertains customers by showing them the property and key locations surrounding it.
• Provides after-hours entertaining for customers.
• Works with Marriott Guestware Program Manager to check for reward member status and special needs of clients.
• Coordinates and delivers amenities and welcome notes to guest rooms.
• Partners with Event Management and/or Operations to provide a customer experience that exceeds expectations.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive satisfaction and loyalty by assisting customers and establishing their satisfaction before and during their program/event.
• Serves customers by understanding their needs and recommending appropriate features and services to exceed expectations and build loyalty.
• Gains understanding of the property’s primary target customer and service expectations to offer better business solutions before and during the program/event.

Qualifications

Required:

• High school diploma or GED; 4 years of experience in sales and marketing, guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years of experience in sales and marketing or related professional area.

Preferred:

• Large group sales experience.

Pay

Pay Range: $32.69–$43.75 per hour | Bonus Eligible: Yes