Destination Engagement Associate PT

About the role

The City of Waco is seeking a Destination Engagement Associate-PT to join our team. The ideal candidate will have a passion for customer service and Waco. You will contribute to the mission of promoting Waco as a premier tourism destination by performing customer service and operation function at the Waco Welcome Center. Under basic supervision, the Part-Time Destination Engagement Associate performs customer service and operational functions at the Waco Welcome Center, assisting tourists, visitors, and Destination Marketing Organization (DMO) clients on a part-time basis (up to 20 hours per week). Provides information about Waco's attractions, sells merchandise from the gift shop, and supports Mobile Welcome Center activations to enhance visitor experiences. Works under the direction of the Destination Engagement Supervisor, contributing to the DMO's mission of promoting Waco as a premier tourism destination. Embodies the City of Waco's commitment to service, inclusivity, and excellence.

Responsibilities

• Provides exceptional customer service to Welcome Center visitors and DMO clients, offering accurate information about Waco’s attractions, events, and hospitality offerings to enhance visitor experiences.
• Sells merchandise from the Welcome Center gift shop, promoting locally-made or Texas-made products and ensuring a positive retail experience.
• Processes cash and credit transactions, operates the cash register, and prepares daily deposits in accordance with City of Waco cash handling procedures, maintaining accurate financial records.
• Operates and assists with Mobile Welcome Center operations during off-site events and activations, providing information, selling merchandise, and engaging with visitors and residents.
• Fulfills online retail order requests, ensuring timely and accurate responses to customer inquiries.
• Promotes Waco’s tourism assets by sharing destination highlights and brochures with visitors, aligning with DMO promotional efforts.
• Supports Welcome Center operations, including restocking merchandise, maintaining clean and welcoming displays, and assisting with basic setup for in-house events or activities.
• Participates in basic destination knowledge training provided by the DMO to stay informed about Waco’s tourism offerings and deliver accurate information to visitors.
• Collaborates with Welcome Center staff to ensure seamless operations and visitor satisfaction during assigned shifts.
• Maintains confidentiality of work-related issues, client information, and City of Waco data, adhering to all policies and standards.
• Adapts to a flexible schedule, including regular weekend shifts and occasional evenings, to support Welcome Center and Mobile Welcome Center operations.
• Performs other related duties as assigned to support the DMO’s mission and the City