Desktop Technician Level 1

Responsibilities

• Provide support for desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve hardware, software, connectivity, and printing issues.
• Support end-users in Citrix, VMware Horizon, or AVD environments.
• Aid in PowerShell scripting and execution for system tasks and automation.
• Deploy devices using Microsoft Intune, MECM, or JAMF.
• Support identity management, MFA enrollment, and encryption policy enforcement.
• Ensure endpoints meet security and compliance standards.
• Provide in-person support to branches and VIP users as needed.
• Maintain asset inventory and perform IT lifecycle operations.
• Collaborate with other IT teams to support infrastructure and project delivery.
• Adhere to BSA/AML/OFAC compliance requirements.
• Perform other duties as required.

Requirements

• Minimum of 4 years of experience in a similar IT support role.
• Proficient in Windows 10/11, with basic macOS and iOS experience.
• Working knowledge of TCP/IP networking (IP addressing, DNS, DHCP).
• Experience using and troubleshooting VDI (Citrix, VMware, or Azure Virtual Desktop).
• Understanding of PowerShell scripting and ability to run and troubleshoot scripts.
• Familiarity with endpoint management tools such as Intune, MECM, or JAMF.
• Strong communication and documentation skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to lift at least 40 pounds.

Competencies

• Technical Expertise – Strong diagnostic and technical troubleshooting abilities.
• Compliance Awareness – Follows security procedures and compliance standards.
• Customer Focus – Delivers professional and helpful service to all end-users.
• Accountability – Takes ownership of support tasks and ensures completion.
• Collaboration – Works cooperatively with IT team members and stakeholders.
• Adaptability – Learns and applies new technologies and procedures quickly.

Pay

The pay range for this position is between $21.15-33.03/hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location.

Benefits

• Medical, vision, dental, life, and disability insurance.
• Flexible paid time off and 11 paid holidays annually.

About MCU

At Municipal Credit Union, we believe in creating a culture that fosters happiness and motivation among our team members. Founded over 100 years ago, MCU has grown to serve a membership base of over 600,000 individuals, dedicated to helping hard-working New Yorkers build better futures. Our mission is to assist our members in achieving their financial goals, and our vision is to become New York's most beloved financial institution.