DESKTOP TECHNICIAN II

Position Summary

The Desktop Technician handles moves, migrations, and day-to-day issues in the infrastructure environment for The Marvin Group.

Essential Duties And Responsibilities

• Affords end users in resolving hardware and software issues by fielding telephone calls, email, HelpDesk tickets, and visits to user community to diagnose issues, perform troubleshooting activities and facilitate resolution
• Performs moves/adds and changes to PC
• Physical moves
• Software installs
• Hardware Installs
• Reimages
• Determines, tracks and monitors the issues in ticketing system to facilitate a timely resolution
• Maintains and operates computer systems and/or network connectivity
• Provides technical support and guidance to users
• Lights network Administration duties

Skills And Requirements

• 2-5 years of relevant experience
• PC hardware knowledge
• Basic working/configuration knowledge of Windows 11 Enterprise
• Basic working/configuration knowledge of Microsoft applications (Office, Outlook, Visio, Project, etc…)
• Basic knowledge of Microsoft Active Directory (as pertains to computer connectivity, printing, Domain additions, etc..)
• Knowledge of Anti-Virus software (install/config)
• Basic knowledge of network topology concepts
• Ingenuity and flexibility are required
• Relies on established guidelines and instructions to perform daily job functions
• Relies on knowledge and professional discretion to achieve goals
• Works under supervision and reports to a supervisor. Can also work independently as needed
• A+ certification a bonus
• Microsoft certifications a bonus
• Must be able to speak/read/write English
• Must be able to lift up to 35 lbs
• Has a Highschool Diploma or G.E.D equivalent

Work Environment

Medium-to-large office environment

Fast paced office environment

The noise level in the work environment is usually moderate

Exposed to a combination of normal office type environments

Notes

• This job description in no way states or implies that these are the only duties to be performed by this position's employee(s).
• Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
• All duties and responsibilities are essential functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably.
• To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
• Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
• The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
• This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
• This position must meet export control compliance requirements.
• All applicants must be “U.S. persons” within the meaning of ITAR, as defined: a U.S. Citizen, a lawful permanent resident, political asylee, or refugee.