Desktop Technician

Responsibilities

• Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.
• Provide in person/onsite support.
• Provides timely resolution of problems or escalation on behalf of the end user and ensures their satisfaction.
• Supports and maintains effective relationships with users.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
• Supports and maintains effective relationships with users.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
• Communicates with end users at all levels of technical and non-technical skills sets.
• Follows all standard operating procedures (SOP) through the effective use of Knowledge management.

Skills

• Help desk support
• Windows 10/11
• M365
• Chat Support
• VPN
• Ticketing System
• Experience
• Phone Support

About the role

This is a Contract position based out of Morganton, NC.

Pay and Benefits

The pay range for this position is $23.25 - $24.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.