Desktop Technician
Pomeroy · Indianapolis, IN · 1 wk ago
On-siteInformation TechnologyFull-time
About the role
Onsite Support, also covering IT Link (Walk‑In) Center.
Requirements
- Relevant years of local in‑country experience: > 2‑3 years
- Good oral and written communication skills in local language + English
- Good interpersonal skills
Responsibilities
- ServiceNow ticket handling
- Microsoft Windows and Apple operating system support – all related issues
- How‑to assistance for end‑user assigned IT devices and software
- Standard and non‑standard hardware device support (peripherals such as monitors, label printers, etc.)
- Perform basic hardware support for desktop & laptop: RAM upgrade, keyboard exchange, SSD/HD replacement
- Assistance on software‑related issues (standard & non‑standard)
- Microsoft Office 365 suite support
- Software deployment
- Smart Hands experiences for any support team including but not limited to: MFP, standalone, networked printers & scanners (toner replacement), servers & storage, smartphones & portable devices (SIM handling & provisioning), meeting‑room support (audio & video equipment), network cabling and port patching, Wi‑Fi network, replacement of router, hubs, and switches (local task pertaining to Smart Hands support)
- Support of LAN closets, MDFs and IDFs
- Document management like asset management, knowledge‑maintenance, site operations manual, etc.
- Stock management (incoming & outgoing IT goods)