Desktop Technician

About the role

The Desktop Technician supports and maintains the end-user computing environment at Palladyne AI, a U.S.-based defense and industrial technology company.

Responsibilities

• Provide technical support for desktops, laptops, monitors, printers, peripherals, and software applications.
• Build, configure, deploy, and maintain end-user computer systems and workplace technology.
• Troubleshoot hardware, software, operating system, and connectivity issues across Windows and macOS environments.
• Support endpoint management platforms and assist with device provisioning, software deployment, patching, and lifecycle management.
• Aid with onboarding activities, including workstation setup, account coordination, and new hire technology orientation.
• Maintain and improve standard operating procedures, technical documentation, and troubleshooting guides.
• Support endpoint security initiatives, software updates, and system configuration standards.
• Respond to employee requests via phone, email, and ticketing systems while delivering excellent customer service.
• Participate in projects and initiatives related to endpoint deployments, lifecycle management, and workplace technology improvements.

Requirements

• 3+ years of experience supporting end-user hardware, software, and workplace technology environments.
• Experience supporting Windows and macOS operating systems.
• Experience with endpoint management or device administration tools such as Intune, Jamf, NinjaOne, or similar platforms.
• Working knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Understanding of endpoint security concepts and best practices.
• Strong organizational, communication, and customer service skills.

Preferred Qualifications

• Experience supporting Microsoft 365 environments.
• Experience working in a manufacturing, engineering, robotics, or technology-focused environment.
• Experience with device imaging, deployment, and lifecycle management.
• CompTIA A+, Security+, Microsoft, Apple, or similar certifications.