DESKTOP TECHNICIAN
Position Summary
Develop and improve training plans, materials and tools to be used in the software training process. Provide in-depth training onsite and using remote Web sessions.
Minimum Qualifications
Education: Associate’s Degree or equivalent experience
Experience: Five years of IT experience, preferably with at least two (2) years’ experience in a healthcare setting
Knowledge, Skills, and Abilities
Ability to diagnose issues, install updates and customize Windows desktop systems in order to meet company requirements
Knowledge of mobile phone Operating Systems to customize and configure for employee’s use
Proficiency in Microsoft Office applications required
Excellent communication skills with proven ability to master new technologies and instruct others on its use
Strong organizational skills with proven ability to effectively manage projects effectively
Ability to learn and understand the inner workings of software/programs and use that knowledge to customize to organization needs
Experience with Electronic Medical Records systems preferred
High level of ethics in maintaining patient and employee confidentiality
Ability to maintain courteous and customer-oriented demeanor in a crisis situation and acts responsibly to resolve or defuse the situation
Ability to adapt well to change
Ability to work closely with co-workers
Physical and Mental Requirements
- Sits, stands, walks, and converses most of the day
- Exerts up to 20 pounds of force frequently including pushing, pulling, and/or reaching for objects
- Potential exposure to electrical or mechanical hazards
- OSHA Category III: Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid
- Ability to operate office equipment including computer, telephone, printer, fax, etc.