Desktop Systems Engineer

About the role

The Desktop Systems Engineering team supports all users across the firm, working with a wide range of technology to ensure smooth operations.

Responsibilities

• Provide advanced desktop support for Windows, macOS, and Linux environments across corporate offices and remote users.
• Build, configure, deploy, maintain, and upgrade desktops, laptops, virtual machines, and mobile devices.
• Troubleshoot hardware, software, operating system, networking, and peripheral issues in a timely manner.
• Manage user provisioning and deprovisioning, including Active Directory accounts, email access, VPN access, MFA, permissions, and security groups.
• Support and maintain conference room technologies, AV systems, Zoom/Teams rooms, and collaboration platforms.
• Monitor desktop infrastructure health and proactively address performance, security, and compliance issues.
• Work closely with networking, security, storage, cloud, and infrastructure teams on cross-functional projects and escalations.
• Evaluate, test, and recommend new hardware, software, and endpoint technologies.
• Maintain accurate documentation for systems, processes, troubleshooting procedures, and asset inventory.
• Support office moves, desk setups, hardware refreshes, and enterprise technology rollouts.
• Aid with onboarding, offboarding, and transfer processes for employees and contractors.
• Participate in after-hours support, maintenance windows, and on-call rotations as required.

Requirements

• Solid experience with workstations and laptops, including adding display cards and network interface cards (NICs), swapping chassis.
• Able to lift 50-60 lbs.
• Efficient in desk moves, always maintaining a positive attitude.
• Strong background in imaging, supporting, and configuring Windows 11 for optimal performance.
• Proficient in enterprise drive encryption with BitLocker and MBAM, ensuring security in all tasks.
• Experienced in supporting Microsoft Office Suite (especially Outlook and Excel) and familiar with plugins.
• Knowledgeable in mobile device management through AirWatch.
• Experienced with Microsoft Exchange and Apple Business Manager for cross-platform support.
• At least 2 years in MEMCM/SCCM administration or similar roles.
• Robust skills in virtualization and desktop services with up-to-date technology knowledge.
• Might have to visit our Greenwich Connecticut office once a month and during holidays or when other team members are off to provide coverage.
• Proficient in using Zoom and conference room equipment to help with meetings to colleagues and visitors.

Qualifications

• An enthusiastic self-starter who thrives under pressure, values teamwork, and has excellent communication skills.

Skills

• Scripting or low level programming experience (Nice to have)
• Previous macOS or Linux support experience (Nice to have)
• Previous Windows Server and Active Directory support experience (Nice to have)

Benefits

• The annual base salary range for this position is $130,000 to $160,000 depending on the candidate’s experience, qualifications, and relevant skill set.
• The position is also eligible for an annual discretionary bonus.
• In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.