Desktop Support Technician | Part-Time | Moody Center

Responsibilities

• Provide Tier 1 technical support to on-site employees, diagnosing and resolving desktop, laptop, printer, and mobile device issues.
• Configure, deploy, and update computer systems using standard company imaging and provisioning processes.
• Assist users with basic network connectivity issues, VPN setup, and Wi-Fi configurations.
• Escalate complex, unresolved issues to Tier 2/3 support teams or vendors as necessary.
• Work a flexible schedule, including early mornings, days, evenings, holidays, and extended (long) workdays for an extended number of days as needed.

Qualifications

• High school diploma or equivalent; Associate’s degree, technical certification (e.g., CompTIA A+, Network+), or 1–2 years of relevant IT experience is highly preferred.
• Basic understanding of Windows and macOS operating systems, Microsoft 365 applications, and standard PC hardware.
• Excellent communication and interpersonal skills, with a patient and customer-first approach to troubleshooting.
• Strong analytical skills and the ability to learn new technologies quickly.

Physical Requirements

• Ability to lift/move heavy objects and set up computer equipment at various workspaces.
• Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.

Pay

This role pays an hourly rate of $25.00.

Schedule

Frequent bending, carrying, moving, climbing, working from various heights, lifting 50+ pounds, sitting, exposure to moderate to loud noises, and extensive walking through the building.

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. Moody Center is Austin’s new arena that gives the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music.