Desktop Support Technician [Must Have Imaging Computers & SCCM] - Trenton, NJ/100% onsite

Description

Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Supports in-house teams and responds in person to helpdesk tickets.

Troubleshoots basic network, software, and printing problems.

Builds and configures new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts).

PREFERRED QUALIFICATIONS

• Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration.

Tasks

• Answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person.
• Walk users through problem-solving process.
• Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location.
• Prepare activity reports and redirect non-deskside problems to the appropriate project team resource.
• Imaging computers, encrypting hard drives, and deploying new/re-imaged computers.

Benefits

This position is 100% on site at the address listed.

The project will not extend beyond the current dates based on due to the end of federal grant funding.