Desktop Support Technician

Our client is seeking a Desktop Support / Field Services Technician to assist with assessment, deployment, migration, and go-live support activities throughout the project duration. This is a long-term contract opportunity with potential to extend beyond the October 2027 go-live date to support post-implementation activities.

Environment

• Current: HP laptops transitioning to Lenovo devices
• Zoho Desk transitioning to ServiceNow
• SOTI transitioning to Intune
• Microsoft environment

Responsibilities

• Provide desktop and field support, including troubleshooting and issue resolution
• Assist with hardware deployment, workstation setup, and device imaging
• Perform user setup, permissions management, and password resets in Active Directory
• Manage and resolve tickets using ticketing systems such as ServiceNow or Zoho Desk
• Support technology deployments and migrations across hospital and clinic locations
• Lift and move technology equipment as part of deployment activities

Requirements

• 1+ years of desktop support, field services, or technical support experience
• Experience with Windows 10/11 support and troubleshooting
• Hands-on experience with hardware deployment, workstation setup, and device imaging
• Active Directory experience (user setup, permissions, password resets)
• Familiarity with ticketing systems such as ServiceNow, Zoho Desk, Remedy, or similar
• Strong customer service and communication skills
• Ability to work independently across multiple locations

Skills

• Desktop Support
• Troubleshooting
• Active Directory
• Hardware Installation & Imaging
• Windows 11
• Ticketing Systems

Pay

The pay range for this position is $18.00 - $20.00 per hour. Individual compensation will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a fully onsite, contract position based in Jacksonville, NC.