Desktop Support Technician

About the role

Provide technical support to end-users in a fast-paced environment. Troubleshoot hardware and software issues, assist with user training, and maintain system documentation.

Responsibilities

• Troubleshoot and resolve complex hardware and software issues
• Train users on new systems and applications
• Document system configurations and procedures
• Perform routine maintenance tasks to ensure optimal system performance

Requirements

• Bachelor’s degree in Computer Science or related field
• 2+ years of IT support experience
• Strong problem-solving skills and ability to work independently
• Proficiency in Windows operating systems and common software tools

Qualifications

• Excellent communication and interpersonal skills
• Ability to prioritize tasks and manage time effectively
• Experience with network troubleshooting and configuration

Skills

• Technical proficiency in Windows and related technologies
• Knowledge of basic networking concepts
• Strong written and verbal communication skills

Benefits

• Competitive salary package
• Flexible working hours
• Professional development opportunities

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time position
• Monday through Friday, 8:00 AM - 5:00 PM