Desktop Support Technician
Pittsburgh Winsupply - Fire Sprinklers & Fabrication · Rhode Island, United States · 3 wk ago
Full-time
About the role
Patriot, LLC is looking for a Desktop Support Technician to support our client's mission in Narragansett, RI. This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating, and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.
Responsibilities
- Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD; computers can be connected to a production network, isolated lab network, or stand-alone.
- Works with operating systems ranging from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, Windows 10 and Windows 11 desktop/laptop/virtual workstation systems, as well as local and network printers.
- Schedules repairs, installs and configures workstations with approved image and additional software as approved/required.
- Installs after-market hardware to support user equipment functionality as needed.
- Moves IT systems and peripherals for office relocations.
- Sets up, initiates, and shuts down video conferences between two or more sites.