Desktop Support Technician

Role: Desktop Support Technician Location: Minneapolis, MN Key Skills: Level 1/2 support, inbound/outbound calls, Desktop Support Experience: 02+ years Mode of Hire: Full Time We at Coforge is hiring for Desktop Support Technician with below skillset :- Handle inbound/outbound calls.Provide Level 1/2 support to the client.Identify issues and escalate issues when necessary.Resolve end-user incidents and process requests upon first contact via Phone, Email and ChatEscalate user issues to appropriate resources when necessary.Perform software, hardware, and basic network troubleshooting.Clearly document user issues and troubleshooting steps.Maintain technical documentation.