Desktop Support Technician

Job Summary Our client, a leading energy provider, is seeking a Desktop Support Technician to support technology refresh and imaging initiatives while providing Tier 1 and Tier 2 technical support to end users. This role is responsible for desktop and laptop deployment, troubleshooting, hardware and software support, and delivering exceptional customer service to ensure optimal technology performance and user productivity. Core ResponsibilitiesSupport PC imaging, deployment, refresh, and lifecycle management projectsProvide Tier 1 and Tier 2 technical support to employees and contractors through deskside, remote, and walk-up assistanceTroubleshoot, diagnose, and resolve hardware, software, peripheral, and connectivity issuesInstall, configure, maintain, and support desktop and laptop systemsSupport Microsoft Office applications, Windows operating systems, VPN connectivity, email platforms, and proprietary business applicationsPerform hardware repairs, upgrades, replacements, and equipment setup activitiesServe as a point of contact for technology service requests and incident resolutionDocument support activities and maintain accurate service records while ensuring timely resolution of user issues Required Skills/Experience (Must-Haves)Associate degree, IT certification, or equivalent combination of education and experience1+ years of experience in PC hardware and software diagnostics, troubleshooting, and repairExperience supporting PC imaging, deployment, or technology refresh projectsProficiency administering and supporting Microsoft Windows and Microsoft Office applicationsStrong knowledge of desktop hardware, operating systems, software applications, peripherals, and networking technologiesExperience providing technical support in a customer-facing environmentStrong troubleshooting, problem-solving, and analytical skillsExcellent verbal and written communication skills Preferred Skills/Experience (Nice-to-Haves)Experience supporting enterprise-level desktop environmentsFamiliarity with ticketing and IT service management systemsExperience providing remote support for distributed usersKnowledge of wired and wireless network connectivity troubleshootingExperience supporting VPN and remote access technologiesExposure to hardware asset management and device inventory processesExperience working within a corporate IT support or help desk environmentIndustry certifications such as CompTIA A+, Microsoft, or related technical certifications Key Competencies & BehaviorsCustomer Service ExcellenceTechnical Troubleshooting ExpertiseProblem-Solving MindsetEffective Communication SkillsAdaptability and FlexibilityAttention to DetailOwnership and AccountabilityTeam CollaborationTime ManagementService-Oriented Approach Work EnvironmentLocation: Minneapolis, MNWork Model: Onsite Compensation & BenefitsPay Range: The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy. [143503]