Desktop Support Technician

About the role

The Desktop Support Technician supports and maintains in-house computer desktops and laptops as well as all peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

Responsibilities

• Provide on-site and remote support for the installation and maintenance of desktop workstations, portable computing devices and peripherals.
• Load specified software packages onto computers.
• Support CSU inventory programs and policies.
• Work on-call shifts on a rotational schedule to provide after-hours support for users and the university.
• Verify correct system operation, and instruct users in the use of equipment, software and manuals.
• Diagnose system hardware, software and operator problems. Recommend or perform remedial actions to correct problems based on knowledge of system operation.
• Perform other related duties as requested.

Qualifications

• High-school diploma required.
• One (1) year of comparable experience.
• A+/Net+ Certification desired.
• MICMS Desktop Support Technician certification strongly desired.
• Experience installing and maintaining workstations, peripherals, workstation operating systems.
• Strong knowledge of PC and Mac software and hardware platforms, setup and installation, troubleshooting and maintenance.
• Excellent customer service and telephone support skills required.
• Ability to perform duties that normally require special physical effort, including bending, stretching, and general lifting, carrying and transporting twenty-five (25) pounds, occasionally up to fifty (50) pounds.