Desktop Support Manager - Clinical Desktop

Position Summary

We have an exciting opportunity to join our team as a Desktop Support Manager - Clinical Desktop. In this role, the Clinical Desktop Support Manager leads a team of IT staff, supervising professionals in a single function. Participates in and oversees staff responsible for providing and maintaining a reliable technical infrastructure to effectively serve the customer community. This may include running, maintaining, and troubleshooting systems, servers, networks, and/or desktop environments; responding promptly and effectively to customer problems and either directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution. Also includes telephone operator staff. Provides work direction and reviews work as needed.

Job Responsibilities

• Performs other duties as assigned.
• Adds value to the organization through the direct management of staff and IT resources by directing and managing staff, budgeting for the work group, planning for future resource needs, management reporting, and establishing and ensuring the attainment of objectives and service levels for the work unit/project team.
• Manages team in the areas of scheduling, technical direction, future planning and standard development practices.
• Participates in budgeting and capital equipment processes and quality improvement activities for the development organization.
• Mets scheduled milestones to ensure project/program objectives are met in a timely manner.
• Has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing technology solutions.
• First level of supervision, responsible for a team typically performing one function.
• Leads, assigns and monitors work for the team.

Minimum Qualifications

• 5 or more years of experience and BA/BS degree or equivalent.

Preferred Qualifications

• Prior supervisory experience is preferred but not required.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Benefits and Wellness Package

NYU Langone Health provides a comprehensive benefits and wellness package. Employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

Salary Range

The salary range for the role is $117,107.95 - $119,883.57 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.