Desktop Support Manager

About the role

The Desktop Support Manager will lead a team of approximately 8–10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues. This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction.

Responsibilities

• Lead a team of approximately 8–10 desktop engineers
• Serve as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues
• Remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team
• Provide leadership, mentoring, operational oversight, and technical direction
• Spends a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise

Requirements

• Associate’s degree with 12 years of relevant experience, bachelor’s degree in computer science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience
• Minimum of 3 years of leadership, supervisory, or team lead experience
• Extensive hands-on enterprise desktop engineering and support experience
• Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process
• Comfortable performing hands-on technical work in addition to personnel management responsibilities
• Strong Hands-on Expertise With Windows 11 enterprise environments Active Directory, Group Policy, DNS, and DHCP Endpoint security technologies including encryption, antivirus, firewall management, and patching Desktop imaging and automated deployment tools Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent ServiceNow or similar IT Service Management (ITSM) platforms Root cause analysis and incident management

Qualifications

• Required Qualifications: Associate’s degree with 12 years of relevant experience, bachelor’s degree in computer science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience. Minimum of 3 years of leadership, supervisory, or team lead experience. Extensive hands-on enterprise desktop engineering and support experience. Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process. Comfortable performing hands-on technical work in addition to personnel management responsibilities. Strong Hands-on Expertise With Windows 11 enterprise environments Active Directory, Group Policy, DNS, and DHCP Endpoint security technologies including encryption, antivirus, firewall management, and patching Desktop imaging and automated deployment tools Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent ServiceNow or similar IT Service Management (ITSM) platforms Root cause analysis and incident management
• Preferred Qualifications: Experience supporting Federal, NIH, or HHS environments. Experience managing desktop virtualization environments. ITIL Foundation certification. Microsoft enterprise certifications.

Skills

• Desktop, Active directory, Project management

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

About TEKsystems

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.