Desktop Support (L2) - Houston

About the Role

Client is seeking an experienced Desktop Support Specialist II to provide hands-on technology support for its Houston office while also assisting employees across a nationwide organization. This is a highly visible, customer-facing position for someone who enjoys solving technical problems, building strong relationships with users, and taking ownership of issues through resolution.

Work Environment

Location: Houston, TX
Schedule: Monday-Friday, 7:00 AM-4:00 PM
Work arrangement: Fully onsite
Support model: Approximately 70% onsite Houston support and 30% remote enterprise support

Responsibilities

• Serve as the primary onsite IT support resource for approximately 100 employees in the Houston office.
• Provide Level 2 onsite and remote support for Windows desktops and laptops, Microsoft 365, mobile devices, printers, meeting-room technology, and related hardware and software.
• Troubleshoot operating system, application, connectivity, authentication, synchronization, and access issues.
• Perform day-to-day administration and support for Microsoft Outlook, Teams, OneDrive, SharePoint Online, Exchange Online, Active Directory, and Microsoft Entra ID.
• Provision and maintain user accounts, passwords, access, and group memberships.
• Support onboarding, offboarding, workstation deployments, and equipment lifecycle activities.
• Configure and support Microsoft Intune-managed endpoints and mobile devices, including iPhone, iPad, and Android.
• Respond to incidents and service requests according to established service levels and ITIL-based processes.
• Maintain accurate ticket documentation, including troubleshooting performed, resolutions, and follow-up activities.
• Escalate complex infrastructure, networking, security, or engineering issues while maintaining ownership and communication through resolution.
• Partner with distributed Help Desk, Infrastructure, Security, Networking, and Engineering teams.
• Contribute to knowledge documentation, process improvement, and a collaborative support culture.

Qualifications

• 5+ years of experience in desktop support, end-user computing, service desk, technical support, or a comparable IT support environment.
• Strong Windows 10/11 administration and troubleshooting experience.
• Hands-on Microsoft 365 support and day-to-day administration experience.
• Experience administering Active Directory and Microsoft Entra ID, including user provisioning, account maintenance, group management, access requests, and basic identity troubleshooting.
• Experience supporting desktops, laptops, printers, peripherals, and mobile devices.
• Experience providing both onsite and remote technical support in an enterprise environment.
• Strong analytical and troubleshooting skills with demonstrated ownership of technical issues.
• Excellent written and verbal communication skills and the ability to explain technical concepts in straightforward, user-friendly terms.
• Ability to independently organize and prioritize multiple incidents and service requests.
• Familiarity with ITIL principles and structured IT service management processes.
• Experience supporting executives or other high-visibility business users.

Preferred Qualifications

• Microsoft Intune and endpoint management experience.
• Microsoft Defender or related endpoint security experience.
• Apple/macOS support experience.
• Experience supporting a geographically distributed organization.
• Relevant certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or related Microsoft certifications, Apple Device Support.

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay

The pay range for this position is $30.00 - $40.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.