Desktop Support Engineer

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services, Zones operates in over 120 countries and holds certifications from key partners including Microsoft, Apple, Cisco, Lenovo, and Adobe.

About the role

This is a 9+ month term position located in Portland, OR. The Desktop Support Engineer (L1) provides first-level technical support for end-user computing environments across corporate offices, handling routine incidents and service requests while maintaining high customer satisfaction.

Responsibilities

• Provide first-level support for desktops, laptops, and end-user devices
• Support Windows OS, macOS (basic), and Microsoft Office 365
• Troubleshoot common hardware, software, and connectivity issues
• Log and manage tickets in ServiceNow ensuring SLA adherence
• Perform IMAC activities (Install, Move, Add, Change)
• Support printers, peripherals, and mobile devices
• Support onboarding and offboarding processes
• Provide basic network troubleshooting (LAN/Wi-Fi)
• Assist with asset management and inventory tracking
• Escalate unresolved issues to L2 teams
• Maintain documentation and follow SOPs

Requirements

• 1–3 years of experience in desktop support
• Basic knowledge of OS, Office 365, and hardware troubleshooting
• Familiarity with ITSM tools (ServiceNow preferred)
• Good communication and customer service skills
• Exposure to enterprise IT environments
• Windows and Mac OS knowledge
• Certifications like A+ or ITIL Foundation (preferred)

Pay

$20.00–$25.00 per hour, commensurate with experience.

Schedule

8 am – 5 pm local time.

Benefits

• Medical coverage
• State-mandated sick leave
• Additional benefits designed to support well-being and work-life balance